Emergency plumber
We take emergency jobs by phone only. Call 0161 496 0142 at any time, day or night.
Why phone only
When you ring, an engineer talks you through turning off the water, so the problem stops getting worse while we drive to you. A form cannot do that, and it can wait in a queue while water runs through your ceiling. That is why we do not take emergency jobs online.
While you wait
- Turn off the stopcock (usually under the kitchen sink)
- Switch off the boiler if water is near it
- Move valuables and furniture away from the leak
- Open the taps to drain the pipes once the water is off
What counts as an emergency
A burst pipe, a leak you cannot stop, no heating or hot water for a household with young children or elderly people, a smell of gas, or a blocked toilet when it is the only one in the home. If you smell gas, leave the house first and phone the national gas emergency number from outside.
What happens when you call
A person answers, not a machine. We ask for your name, your postcode and what has gone wrong. We tell you how long an engineer will take to reach you, using the arrival times for your area. Then we stay on the line and talk you through the first steps until the water is off and the room is safe.
If your area is not on our list, we say so straight away so you can ring someone nearer. You can check your area on the page for areas we cover.